Frequently asked questions
Everything you need to know about ordering, files, proofs, shipping and more.
Ordering & products
How do I place an order?
Choose your product, select options and quantity, upload your artwork (or add design help), then check out. Instant pricing is shown before you pay — no account required to get a quote.
Can I get a custom size, stock or finish?
Yes. Use our Custom Quote for bespoke sizes, specialty stocks and premium finishes like foil, spot-UV, painted edges and die-cutting. Tell us what you need and we will price it.
Do you offer free samples?
We don't offer a standard sample kit right now. If you're unsure about a stock or finish, contact us before you order and we'll help you choose the right one for your job.
Is there a minimum order quantity?
Most products have low or no minimums. A few specialty items (like certain packaging or promo products) have MOQs, which are shown on the product page and at checkout.
Files & artwork
What file formats do you accept?
A press-ready PDF is best. We also accept AI, EPS, TIFF, high-resolution JPG/PNG and PSD. See our Artwork Guidelines for full details.
What resolution and color mode should I use?
Build your file at 300 DPI at final size and in CMYK (not RGB). Colors set up in RGB can shift when converted for print.
Do I need to add bleed?
Yes — extend your background 0.125" (1/8") past the trim on all sides, and keep text and logos 0.125" inside the trim. The easiest way is to start from one of our free print templates.
Can you design it for me?
Absolutely. Our Design Services range from quick file fixes to single designs and full brand kits — so your artwork is always press-ready.
Will you check my file before printing?
Yes. A real person reviews every file before production, and we'll flag anything that could cause a printing issue.
Proofs & quality
Do I get a proof before you print?
Every file is reviewed by a real person before production, and we'll contact you before printing if anything needs attention.
What if my order arrives with a defect or error?
We stand behind our work with a reprint guarantee — if the mistake is on our side, we reprint it free and make it right.
How accurate will the colors be?
We print in CMYK and calibrate our presses, but screens display color differently than ink on paper. For critical color, contact us before ordering to discuss your options.
Turnaround & shipping
How fast is turnaround?
Production time varies by product, quantity and finish — every product shows its real production time before checkout. Shipping transit time is additional and shown on the shipping page.
Do you offer rush production?
Yes, rush options are available on many products — especially for events and deadlines. Select rush at checkout or ask our team.
Where do you ship and how much does it cost?
We ship across the United States. Live shipping rates and delivery estimates are calculated at checkout based on your address and turnaround.
Can I track my order?
Yes. A tracking number is emailed to you as soon as your order ships.
Payment & returns
What payment methods do you accept?
We accept major credit and debit cards through a secure, encrypted checkout.
What is your return policy?
Because printed products are custom-made, we cannot accept returns for buyer errors (like a typo or wrong file). If the error is ours, our reprint guarantee has you covered — contact us and we will fix it.
Do you offer volume or repeat-order pricing?
Yes. Pricing improves with quantity, and we are happy to quote ongoing or high-volume programs — reach out to our team.
Is my payment information secure?
Yes. Checkout is fully encrypted and we never store your full card details.
Still have a question?
Our team is happy to help with files, quotes or anything else.